NEVER assume people will use your mobile app. NEVER deliver a desktop experience on a mobile device. ALWAYS feature big, rich images that work with mobile. ALWAYS use clear, punchy copy to describe your products. ALWAYS make checkout easy. READ MORE...
The study notes that “billing errors are key contributors to decreased profitability, disputes and late payments,” adding: “Over half (55%) of respondents say managing disputes is one of the most challenging tasks for their A/R team and 99% of teams say disputes contribute to late payments.” READ MORE...
While a slowing U.S. economy has shuttered all or big portions of major industries for distributors, Watsco is reporting another quarter of growing business-to-business ecommerce sales. READ MORE...
1. Brick-and-mortar stores will be slow to reopen. 2. Brands and retailers have reconsidered their omnichannel mix. 3. Buying habits have changed, and consumer trust is at an all-time high. 4. Virus-inspired products will remain strong. 5. Consumer-spending declines won’t offset progress. READ MORE...
Relatedly this year, “customers going out of business” was respondents’ next most popular concern, chosen by 40 percent of respondents. “Manufacturers selling direct” and “Finding more qualified people” were the next highest at 26 percent apiece, followed by “E-commerce” and “Distributor competition” each at 24 percent. READ MORE ...
Brands have long been able to bid for the premier slot at the top left of Amazon’s listings, but during the pandemic the online retailer has begun using this position for its private-label items, raising antitrust concerns. READ MORE...
Digital overtook manual in B2B sales last year, as sales processed through B2B ecommerce sites, log-in portals and e-marketplaces grew overall by 18% in 2019 over 2018. At the same time, total sales for manufacturers and distributors increased 1.5%, according to the 2020 B2B Ecommerce Market Report released this week. READ...
Other retailers on the top 10 list are also losing share. eBay and Apple will both see their shares of the US ecommerce market drop slightly in 2020. Meanwhile, Amazon’s share will grow to 38.7%, up from 37.3% in 2019. READ MORE...
Social-distancing measures and business closures have significantly disrupted consumer spending habits. While this has created a period of uncertainty for many, ecommerce has instead been trending in a positive direction. The buying habits that have been changing are unlikely to suddenly shift back to what they once were, even after things “get...
87% of distributors are now reporting a negative financial impact as a result of the COVID-19 crisis, according to the final part of a three-part research project by Industry Insights. Industry Insights completed the latest survey on April 30. In its previous survey completed on April 9, 83% of distributors experienced...
