This “Agreement” is entered into by and between Grey Wolf Systems “GWS” and “Customer”.
- Scope of Services.
GWS agrees to provide technical services for an agreed to block of time. This agreement includes professional services not covered by any other Block of Time Agreement. Any services performed by GWS at Customer’s site will be provided at prevailing rate including expenses incurred.
- Billable Activities.
Any activity performed by a Software Analyst or Developer will be billable activity. The minimum services incident shall be 0.3 hrs with increments of 0.1 hrs thereafter.
Some examples of defining billable vs. non-billable activities are:
- “Bugs” are software products that do not perform as designed and are not billable.
- “Enhancements” are additional features that are not in the software product design and are billable.
- “Diagnostic activities” are activities to determine issues not related to “bugs” and are billable.
- Training and non-standard support activities are billable.
- All activities related to “Custom projects” are billable.
- Effective Dates.
The term of Agreement shall be one year commencing on agreement date. If Customer does NOT utilize all available hours, the remaining balance is forfeited (no carry-over).
If Customer utilizes all allocated hours before the end of the term, the rate shall return to the then prevailing rate after 30 days from the last billing date that utilizes the remaining hours.
- Payment Terms.
In consideration of the services provided, Customer shall pay GWS the annual contract fee within twenty (20) days of the Invoice Date. If Customer does not pay within twenty (20) days, GWS reserves the right to suspend all access to Application and all time used at the lower BOT rate will be re-billed at the flat rate.
- Ownership.
Any software developed by GWS shall remain the property of GWS. Customer shall not lease, sell or otherwise transfer the software to any third party, except as authorized by GWS.
- Liability.
CUSTOMER AGREES GWS SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS, GOODWILL, OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, DIRECT OR INDIRECT DAMAGES SUFFERED BY CUSTOMER RESULTING FROM SAID AGREEMENT. GWS’s MAXIMUM LIABILITY, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED FEES PAID BY CUSTOMER.
- Personnel.
GWS has made a considerable investment in the hiring, training and retention of its personnel. Customer agrees to refrain from soliciting for employ any GWS employee for a period of two (2) years, unless otherwise mutually agreed in advance.
- Travel.
Travel expenses shall be covered by Customer in addition to billed services. Travel time is not charged, but a minimum of 1.5 times travel time will be minimum billed for an onsite trip (even if actual time is less). If Customer schedules an onsite trip for services and cancels the trip, Customer must pay for the travel expenses incurred and may incur a cancellation fee.
- Premier Discount.
Customers reaching Premier status as determined by GWS shall receive a 10% discount on the Block of Time rates.
- Cloud Discount.
Customers using GWS Cloud-based products shall receive a 5% discount on the Block of Time rates.
- Governing Law.
This Agreement and all amendments hereto are to be governed by the laws of the State of Colorado.